How long does shipping take?
Canada: orders are sent via Canada Post letter mail and typically take 7 - 10 business days. **All orders sent letter mail have NO tracking number. If you need faster shipping and tracking, upgrades are available at checkout.
US: orders are sent via USPS First Class mail.
Refunds will not be given due to late/delayed packages.
How do I use the jewelry with my essential oils?
Simply place a drop or two of your favourite essential oil on the lava bead(s) and the aroma should last a few hours to depending on the quality of the oil you use. All orders are sent with an instruction card.
For the best fit please measure your wrist with a tape measure and add 1/2 inch to your measurement. (If you don't have a tape measure just use a piece of yarn and then measure with a ruler.) **Please note that the number of beads and pattern of your bracelet may look different than the picture depending on the size of your bracelet. If you ordered the wrong size, please contact me for an exchange.
How are items packaged?
Each order is placed in an organza bag along with an instruction card (ex. if you order 2 bracelets, BOTH bracelets will be put into the same organza bag in order to cut down on packaging and waste.)
Why does my gemstone look different than the picture?
Because I use high-quality, authentic gemstones, sourced from all over the world, sometimes the gemstone on your bracelet or necklace will look a little different than what is shown. This is due to slight imperfections in the gemstones or variations of colours. I try my best to match, but not all gemstones look the same. They are all unique, just like you!
How to cleanse/charge my gemstones?
It is said that gemstones carry energy and are a high-vibrational piece of earth. Because of this, gemstones can absorb the energy around it.
It is recommended that you "cleanse" your stones every so often. You can do this by leaving it outside for a full day/night cycle or even in a window sill.
What if I'm not happy with my item?
If you receive your bracelet and you're not 100% happy with it, please contact me. I do accept returns or exchanges but please CONTACT ME FIRST to get my return address. All returns must be sent to my Canadian address. If you are in the USA , you may see a different return address on your order package. Please DO NOT SEND the return to that address.
If an item is returned in its original condition, your item(s) will be refunded minus the cost of the original shipping. The customer is responsible for the return shipping. If an item is "returned to sender" due to a wrong address, that item will not be refunded.