Shipping, Returns & Exchanges
SHIPPING POLICY
Due to the fact that many items are handmade to order, items ship once a week on Wednesdays, please factor in this time in addition to shipping estimates. Orders are processed Monday to Friday 9:00am to 4:00pm.
If for any reason there is a delay in processing and/or shipping, the customer will be directly notified.
SHIPPING DOMESTIC
Expedited Shipping: This shipping option includes full tracking number and is shipped via Chit Chats Courier (unless you live rural or use a PO Box, then it will be sent via Canada Post). Your package usually arrives within 3-5 business days of shipping date. Tracking number will be provided via email once item is shipped.
Canada Post ExpressPost: Includes tracking number and $100 insurance. Usually arrives within 1-2 business days of shipping date. Tracking number will be provided via email once item is shipped. Essential Jewelry 4U will not provide refunds for delayed packages.
PO Box/Rural Areas: This shipping option is for PO Box or Rural addresses only. Items will be shipped via Canada Post letter mail and take approximately 10-14 business days to arrive.
Essential Jewelry 4U is not responsible for stolen packages and will not provide refunds for delayed packages.
Please ensure you double check your shipping address before placing your order as Essential Jewelry 4U is not responsible for undelivered packages due to incorrect address information.
SHIPPING US CUSTOMERS
***SHIPPING TO THE US IS PAUSED DUE TO THE TARIFF SITUATION.***
All items will be sent with USPS Ground Advantage via Chit Chats courier. Please allow 4 - 7 business days for your package to arrive. A tracking number will be provided via email once item is shipped.
Essential Jewelry 4U is not responsible for stolen packages and will not provide refunds for delayed packages. Essential Jewelry 4U shall not be responsible for any duties or taxes collected by your country of residence.
Please ensure you double check your shipping address before placing your order as Essential Jewelry 4U is not responsible for undelivered packages due to incorrect address information.
LOCAL PICKUP
Local pickup is available for Calgary and Area customers.
When your order is ready for pick up you will receive an email with all the pick up info. Please DO NOT go there asking for your order until you have received the pick up email.
RETURNS AND EXCHANGES
As a small business, I make all pieces to order. If for some reason you are not happy with your order, I will gladly accept UNWORN items still with all original packaging within 7 days of receiving your order for refund or exchange.
Please email info@essentialjewelry4u.com with your information and I will send you the address to mail the approved return item(s).
When I have received the approved exchange items, I will refund the item (minus any shipping costs.)
Shipping is the responsibility of the buyer.
Essential Jewelry 4U is not responsible for items lost/damaged in transit when returning items.